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FREQUENTLY ASKED QUESTIONS

Q. 05) How do I place an order?

A. When you have found the item you need click on the buy button this will add to your basket, once you've picked all the items you need just click the checkout button this will to yo to the checkout screen. Alternatively when buying our products you will always have the option to view an item, within this screen you will have the option to "add to basket" by pressing the button you will be taken straight to "your basket" page. Here you can see all of the products you have added so far. You can change the quantities you wish to order here and remove any unwanted items. Just change the quantities from the drop down menu or click "remove". The page will automatically update with the new totals. To continue shopping click the "continue shopping" button.

When you have finished adding products to your basket click the "checkout" button. This will take you to the "payment details" page. Enter the information into the relevant fields and click Submit.

The next page will confirm that your details have been sent securely. Click continue.

At this point you will have to add a delivery address if you didn't do so when you registered. Click add and enter your address, click add to confirm the details.

If you have entered more than one address select the correct one and click "continue". This will take you to the "confirm order" page.

Check all of the details and when they are correct click "complete order". At this stage you will be issued with an order reference number and the order will be complete. Shortly after you have placed your order you will receive an email confirming the details. If you do not receive this email within 24 hrs please contact our sales department on 0845 305 6000.

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